Diriyah Gate
Diriyah Gate: From Digital Vision to Service Roadmap
Government · Destination · CX Strategy · Roadmap
At a glance
47
use cases
8
workstreams
1
VVIP pilot, prototyped and tested
Context
Diriyah Gate, a UNESCO World Heritage site, is being transformed into one of Saudi Arabia's most iconic destinations, with retail, hospitality, sports and culture.
The challenge
Define a CX strategy and a prioritised roadmap so product releases can be built and deployed faster.
What I did
I shaped the roadmap and the VVIP experience:
- Built the tech roadmap with tech and business teams: epics for 47 use cases across 8 workstreams
- Designed the VVIP visitor journey through user stories and service blueprints
- Mapped shared functions, data structures and technical dependencies
- Built a proof of concept and ran proof-of-value testing for the VVIP pilot
Selected visuals
